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Terms & conditions for customers age 18 and older

General
All participants must read and sign our online waiver document (“ACKNOWLEDGMENT OF RISK, WARRANTY, RELEASE AND INDEMNITY”) prior to participation in any activities at the venue. Parents / guardians must complete this waiver document on behalf of any participant under the age of 18.
Any typographical clerical error or other error or omission in any booking confirmation or other documentation issued by Wake House Australia (Including electronic documentation) shall be subject to correction without liability on the part of Wake House Australia.

Age limits apply for activities and some clinics at the venue. Please refer to website or contact our team for further details or any questions prior to making your booking.
All participants agree to watch the safety video and take any safety instruction given by Wake House Australia staff as well as abide by the park rules at all times.
Management reserve the right to refuse entry, remove from premises or cancel any tickets without refund for any patrons, guests of patrons, spectators or any other persons entering the premises. This includes but is not limited to patrons who do not comply with the instruction of Wake House Australia staff, safety rules or those suspected to be under the influence of alcohol or drugs.
Strictly 0% blood alcohol level prior to any activity on the water.
You agree that you are reasonably fit, can swim and are of good health to participate in physical activities. If you have a medical condition, please consult your doctor before participating in any activities at the venue. Due to the strenuous nature, pregnant women will not be permitted to partake in any activities on the lake.
General Tickets and Passes themselves do not include the cost of the reusable RFID wristband. This RFID wristband is compulsory for all wake park patrons at Wake House Australia. Wake House Australia is not liable for replacement of any damaged, lost or stolen RFID wristbands.

Cancellations & Refunds
Tickets and Passes are strictly non-refundable and non-exchangeable for cash. Date changes are permitted via the online customer portal.
The park operates in most weather conditions. You will be contacted if for any reason the park will not be able to open during your allotted booking time.

Operating hours
Operating hours change seasonally.
Management reserves the right to change operating hours at any time without notice. This includes, but is not limited to unscheduled machine maintenance and repairs, private venue bookings and adverse weather conditions.
Please see our website (https://wakehouse.com.au) for any changes and updates.
These terms and conditions may change or be updated from time to time without notice.

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